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Frequently Asked Questions
General
Executive Watch Collection is a luxury watch boutique specializing in certified pre-owned timepieces from renowned brands such as Rolex, Patek Philippe, and Omega. Established in 2018, we are based in Birmingham’s historic Jewellery Quarter.
Yes, every watch in our collection is 100% authentic. Each piece is meticulously inspected, certified, and authenticated by our horology experts.
We specialize in pre-owned luxury watches. However, some timepieces may be in like-new condition, complete with original boxes and papers. We also source new watches for many clients so please call us with any enquiry.
Yes, we welcome customers to visit our boutique in Birmingham’s Jewellery Quarter. Please contact us to book a private viewing appointment.
BUYING & PAYMENTS
You can purchase a watch directly through our website or by visiting our store. Online payments are secure and easy to complete.
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers
- Klarna and other financing options (subject to approval)
Yes, we offer flexible financing options. Please select Klarna or a similar option at checkout or contact us for assistance.
Yes, you can reserve a watch with a deposit. Contact us for details on our reservation policy.
SHIPPING AND DELIVERY
Yes, we ship to select international destinations. Please check at checkout or contact us to confirm if we deliver to your country.
We offer free insured shipping within the UK. For international orders, shipping costs will be calculated at checkout.
- UK Orders: 2-5 business days.
- International Orders: 5-10 business days, depending on the destination.
Yes, all shipments are fully insured against loss or damage during transit.
Once your order is dispatched, you’ll receive an email with a tracking number to monitor your shipment.
RETURNS AND REFUNDS
You can return any purchase within 14 days of delivery, provided the watch is in its original condition and includes all packaging, accessories, and documentation.
Contact us at rory@executivewatchcollection.co.uk to initiate a return. We will provide a prepaid return shipping label for UK orders.
Refunds are processed within 7 business days after the returned watch is inspected and approved.
Yes, exchanges are allowed within 14 days of purchase, subject to product availability and price differences.
SELLING AND TRADE-INS
Yes, we buy pre-owned luxury watches. Contact us to receive a free valuation.
Yes, we offer trade-in services. You can trade in your current watch towards the purchase of another timepiece from our collection.
Submit your watch details, including photos and condition, through our online form or visit our store for an in-person valuation.
The value of your watch depends on its brand, model, condition, age, and whether it includes original box and papers.
WARRANTY AND AUTHENTICITY
Our 12-month warranty covers mechanical defects under normal use. It does not cover damage due to misuse, accidents, or unauthorized repairs.
Contact us at rory@executivewatchcollection.co.uk with your purchase details and a description of the issue. Our team will guide you through the process.
Yes, every watch we sell is 100% authentic. Each piece is inspected and certified by our horology experts.
If a watch purchased from us is proven counterfeit, we will issue a full refund or replacement.