Warranty & Authenticity | Executive Watch Collection Birmingham

At Executive Watch Collection, we are committed to providing our customers with genuine, high-quality pre-owned luxury watches. This Warranty & Authenticity Policy outlines our guarantee regarding the authenticity of our products and the terms of our warranty coverage.

1. Authenticity Guarantee

1.1. 100% Genuine Timepieces

Certification: Every watch sold by Executive Watch Collection is guaranteed to be 100% authentic. Our expert horologists meticulously inspect each timepiece to verify its authenticity and condition before it is offered for sale.
Documentation: Whenever available, watches come with original boxes, papers, and certificates. If these are not available, we provide our own Certificate of Authenticity.

1.2. Lifetime Authenticity Promise

Assurance: We stand behind the authenticity of our watches for the lifetime of the product. Should any watch purchased from us be proven counterfeit, we will offer a full refund or replacement.

2. Warranty Coverage

2.1. Duration of Warranty

Standard Warranty: All watches come with a complimentary 12-month mechanical warranty from the date of purchase.
Extended Warranty: Customers have the option to purchase an extended warranty for an additional fee. Please inquire at the time of purchase for details.

2.2. Scope of Warranty

Our warranty covers the following:

Mechanical Movement: Defects in the mechanical operation of the watch movement under normal use. The warranty does not cover water damage unless the watch is sold as waterproof.

3. Warranty Terms and Conditions

3.1. Validity

Original Purchaser: The warranty is valid only for the original purchaser and is non-transferable.
Proof of Purchase: A valid sales receipt or proof of purchase from Executive Watch Collection is required for all warranty claims.

3.2. Covered Components

Movement: Mechanical parts of the movement (gears, springs, escapement)

4. Exclusions

The warranty does not cover:

Normal Wear and Tear: Including scratches, discoloration, or deterioration of materials due to regular use.
Water Damage: Unless the watch is rated for water resistance and damage occurs under conditions within the specified limits.
Accidental Damage: Damage resulting from accidents, drops, impacts, or mishandling.
Misuse or Neglect: Including improper storage, exposure to extreme conditions, or failure to follow care instructions.
Unauthorized Repairs or Modifications: Any repairs or alterations performed by third parties not authorized by Executive Watch Collection.
Loss or Theft: The warranty does not cover lost or stolen items.

5. Claim Process

5.1. Reporting an Issue

Contact Us: Notify us of any issues immediately by contacting our Customer Service at rory@executivewatchcollection.co.uk or 07407449422.
Provide Details: Include your name, contact information, proof of purchase, and a detailed description of the issue.

5.2. Evaluation

Inspection: Upon receipt, our certified watchmakers will inspect the watch to assess the issue.
Determination: We will determine if the problem is covered under the warranty.

5.3. Resolution

Repair: If covered, we will repair the watch at no cost to you.
Replacement: If repair is not feasible, we may offer a replacement of equal value.
Return Shipping: For approved warranty repairs, we will cover the cost of return shipping within the UK.

6. Shipping Instructions

Secure Packaging: Pack the watch securely, including all components and documentation.
Insurance: We recommend insuring the shipment for the full value of the watch, as we are not responsible for loss or damage during transit.
Address: Send the package to:

Executive Watch Collection

Executive Watch Collection Limited, 2nd Floor, 27 Warstone Lane, Birmingham, B18 6JQ

7. Limitations of Liability

No Indirect Damages: Executive Watch Collection is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the watch.
Maximum Liability: Our maximum liability is limited to the original purchase price of the watch.

8. Care and Maintenance Recommendations

To ensure the longevity and optimal performance of your watch:

Regular Servicing: Have your watch serviced by professional watchmakers every 3-5 years.
Proper Use: Follow the manufacturer's guidelines regarding water resistance, magnetism, and shock.
Storage: Store your watch in a cool, dry place when not in use.
Avoid Chemicals: Keep your watch away from chemicals, solvents, and gases that could cause damage.

9. Legal Rights

This warranty gives you specific legal rights. You may also have other rights under applicable laws that vary by jurisdiction. This warranty does not affect any statutory rights you may have under consumer protection laws.

10. Contact Information

For any questions or to initiate a warranty claim, please contact us:

Executive Watch Collection

Email: rory@executivewatchcollection.co.uk
Phone: 07407449422
Address: Executive Watch Collection Limited, 2nd Floor, 27 Warstone Lane, Birmingham, B18 6JQ

Thank you for choosing Executive Watch Collection. We are dedicated to ensuring your complete satisfaction with your luxury timepiece.

Please retain this Warranty & Authenticity document for your records.