Shipping & Returns | Executive Watch Collection

At Executive Watch Collection, we are dedicated to providing a seamless and secure shopping experience for our valued customers. This Shipping & Returns Policy outlines the terms and conditions related to the delivery of products purchased from our website and the procedures for returns and refunds.

1. Shipping Policy

1.1. Shipping Destinations

United Kingdom: We offer shipping to all addresses within the UK, including England, Scotland, Wales, and Northern Ireland.
International Shipping: Currently, we ship to a wide variety of international destinations. Please contact us at rory@excecutivewatchcollection.co.uk to confirm if we can ship to your country.

1.2. Shipping Methods and Costs

Domestic Shipping (UK):
Express Shipping: Complimentary on all orders.

International Shipping:
- Shipping costs vary based on destination and will be calculated at checkout.

1.3. Order Processing Time

Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
Business Days: Monday through Friday, excluding public holidays.

1.4. Delivery Time Estimates

Express Shipping (UK): Estimated delivery within 1-2 business days after dispatch.
International Shipping: Delivery times vary by destination, typically ranging from 3-7 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing or carrier delays.

1.5. Order Tracking

Tracking Information: Once your order has been dispatched, we will send you a confirmation email with tracking details.
Real-Time Updates: Use the provided tracking number to monitor your shipment's progress.

1.6. Shipping Insurance

Insurance Coverage: All shipments are fully insured against loss or damage during transit at no additional cost to you.
Signature Required: A signature is required upon delivery to ensure your order reaches you safely.

1.7. Packaging

Discreet Packaging: For security purposes, all watches are shipped in unmarked, discreet packaging.
Protective Materials: Items are carefully packaged with protective materials to prevent damage during transit.

1.8. Customs, Duties, and Taxes (International Orders)

Import Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
Compliance: Please check with your local customs office for information on potential charges before placing an order.

1.9. Delays

Unforeseen Circumstances: We are not responsible for delays caused by events outside of our control, such as natural disasters, strikes, or carrier disruptions.
Communication: In the event of a significant delay, we will notify you promptly with updated information.

2. Returns Policy

2.1. Our Commitment

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process.

2.2. Eligibility for Returns

Return Period: You may return items within 14 days of the delivery date.
Condition Requirements:
- Items must be in their original condition, unworn, and free of any damage.
- All original packaging, accessories, certificates, manuals, and documentation must be included.
Proof of Purchase: A valid sales receipt or order confirmation from Executive Watch Collection is required.

2.3. Non-Returnable Items

Personalized or Customized Items: Watches that have been engraved or altered at your request.
Final Sale Items: Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.

2.4. Return Process

Step 1: Initiate Return

Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] within the 14-day return period.
Provide Information: Include your order number, the item you wish to return, and the reason for the return.

Step 2: Receive Return Authorization

Return Authorization (RA): We will provide you with an RA number and detailed return instructions.

Step 3: Prepare the Package

Secure Packaging: Repack the item securely in its original packaging, including all materials.
Label the Package: Affix the provided shipping label to the package.

Step 4: Ship the Package

Tracking: Retain the tracking number for your records.

2.5. Return Shipping Costs

Domestic Returns (UK): Customers are responsible for return shipping costs for customers within the UK.
International Returns: Customers are responsible for return shipping costs and any associated customs fees.

2.6. Inspection and Processing

Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
Processing Time: Refunds are typically processed within 7 business days after inspection approval.

2.7. Refunds

Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
Amount Refunded: The refund will include the full purchase price, excluding any original shipping charges for international orders.
Notification: We will send you an email confirmation once the refund has been processed.

2.8. Exchanges

Exchange Option: If you wish to exchange your purchase for a different item, please indicate this when initiating your return.
Availability: Exchanges are subject to product availability.
Process: We will assist you in selecting a replacement and guide you through any price differences or additional payments required.

3. Damaged or Incorrect Items

3.1. Reporting Issues

Timeframe: Notify us within 48 hours of delivery if your item arrives damaged or if you receive the wrong product.
Contact Us: Email [Insert Email Address] or call [Insert Phone Number] with your order details and photographs of the issue.

3.2. Resolution

Replacement or Refund: We will arrange for a prompt replacement or full refund, including any shipping costs incurred.
Return Shipping: We will provide a prepaid, insured shipping label for the return of the damaged or incorrect item.

4. Cancellations and Order Changes

4.1. Order Cancellation

Before Dispatch: You may cancel your order without penalty if it has not yet been dispatched. Contact us immediately at [Insert Phone Number] or [Insert Email Address].
After Dispatch: If the order has already been shipped, please follow the returns process outlined above.

4.2. Changing Your Order

Modifications: For any changes to your order (e.g., shipping address, item selection), contact us as soon as possible.
Limitations: We cannot guarantee changes can be made once the order is processed, but we will make every effort to accommodate your request.

5. Important Notes

Accuracy of Information: Please ensure all shipping information provided is accurate to avoid delays or misdelivery.
Unclaimed Packages: If a package is returned to us due to incorrect address or failure to collect, additional shipping charges may apply to resend the item.
Customer Responsibility: You are responsible for the item until it reaches us. Please ensure it is packaged securely to prevent damage.

6. Contact Information

For any questions or assistance regarding shipping and returns, please contact our Customer Service team:

Executive Watch Collection

Email: rory@executivewatchcollection.co.uk
Phone: 07407449422
Address: Executive Watch Collection Limited, 2nd Floor, 27 Warstone Lane, Birmingham, B18 6JQ

Your satisfaction is paramount to us. At Executive Watch Collection, we strive to provide exceptional service and support throughout your purchasing journey.

By making a purchase from our website, you acknowledge that you have read, understood, and agree to this Shipping & Returns Policy.